Manage Clients > Overview Tab

Manage Clients > Overview Tab

The Overview tab summarizes the personal and financial information of a client. Note that the data and widgets available will vary depending on whether you are in Household, Client, or Account view. (See Manage Clients Dashboard Overview for more details on the different levels.)

Some of the controls here affect whether an account or position is considered Managed or Non-Managed for trading, billing, and reporting purposes. See Managed and Non-Managed Asset Functionality for more details.

Note: In the context of the Overview Tab, the Inception Date is the date the account was opened.


Provides an overview of the client with names, primary address, advisor, important dates, and asset summary.

When viewing at the Account level there are additional controls available in the Summary:

  • Action > Account Maintenance: Click the Action drop-down to select and kick off an Account Maintenance workflow for the account. (This function is the same as adding an Opportunity for an existing account.)
  • Toggle Managed/Non-managed: In the upper right of the Summary, the account will be designated as Managed or Non-Managed. If the account has come from a Direct Custodian feed, click to toggle the account between Managed and Non-Managed if needed. 1
  • Set Up Investment Objective: After Defining Investment Objectives at the firm level, you can click Set Up Investment Objective to add an Investment Objective (IO) to the account. The IO defaults effective as of the current date and maintain a history of objectives if the IO is changed. The dates for any historical IO can be edited here.
  • Change Model Assignment: The assigned model for the account can be changed by clicking View History or Edit under the Model Assignment. Clients will see the change the next time they log into the Client Portal. This will not generate a new IPS.

1 Switching an Account between Managed and Non-Managed will trigger a recalculation of performance data. The recalculation and totals of Managed/Non-Managed in the summary may a short time to update.

Relationship Ribbon

Shows the Advisor and all relationships that flow from the selected item. For example, selecting an Account will show the Client and Household the account belongs to, but not other Clients or Accounts in the Household. Selecting the Household will show all Clients and Accounts in the Household.

This is also where Household relationships can be established. See Householding Clients for more information.

From here, a Held Away Account in the Account list can be changed to Outside Managed Account if needed. Click and select Change to Outside Managed Account. The process can be reversed any time if needed. This will enable the account for billing purposes only. See Billing Settings > Outside Managed Accounts for information on billing these accounts.

Managed Holdings

Displays a list of all Managed positions held by the selected level.

Click at the front of any holding row to view the individual tax lots of that holding if data is available, including the date purchased, quantity purchased, per-unit and total cost, and any short or long-term gains.

If the account has come from a Direct Custodian feed, individual positions may be marked as non-managed here. Click and select Mark as Non-Managed. The process can be reversed any time if needed.

Non-Managed Holdings

Displays a list of all Non-Managed positions held by the selected level. If the account itself is Non-Managed, all positions in the account will appear here.

If a position in an account has been marked Non-Managed above as described above, click and select Mark as Managed to reverse the change if needed.

Switching a position between Managed and Non-Managed will trigger a recalculation of performance data. The recalculation and Managed/Non-Managed totals in the summary may take up to one hour.


Displays a complete list of all transactions for the selected level.

Risk Tolerance & Questionnaire

Review the Risk Tolerance scores and Questionnaire answers given by the Client for each Questionnaire they have taken.

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