When Setting Up the Redtail CRM Sync you must select how to deal with unmatched entries from either side of the sync. This process also deals with client entries that were matched in error.

Identifying Unmatched Entries: Redtail CRM

If automatic Client creation is not enabled during setup, unmatched CRM Records are sent to a report on the Manage Clients > Dashboard named Unmatched CRM Contacts.

From this table, you can click the AE Match Status of any entry to adjust it. See below for options and steps.

The matched status of any client is also visible from the Client level of the Manage Clients > Overview tab in the Client Details box. The same matching controls detailed below are available.

Identifying Unmatched Entries: Wealth Platform Clients

If automatic CRM contact creation is not enabled during setup, unmatched Wealth Platform Clients are marked in the CRM Status column on any Client Report from the Manage Clients Dashboard tab. Sort the table by this column to quickly see all UNMATCHED entries.

Click the status of any Client to adjust it as detailed below.

Adjusting a Client/Record match

Clicking the Status of a Client will allow you to manually adjust the match or status as needed. The available options will vary based on the current status.

Status: UNMATCHED

Select how to handle the unmatched entry:

• Create a new entry: Create a new Client and automatically match it to the selected Client.
• Manually match: Select this option to enable a search box where you can search the Clients for the correct match.
1. Search by First Name, Last Name, and/or SSN/TIN to locate the entry to match.
2. Locate the correct entry in the results. A indicates the entry already has a sync match. A indicates the entry has not yet been matched for sync.
3. Click SELECT on the correct entry to match.
• Mark as ignored: Select this to manually indicate that this Client should be excluded from the data sync.

After you have made your selection, click SAVE at the bottom to commit your changes.

Status: MATCHED

Opening the status of a Matched entry will display the Clients that are connected. You can either CANCEL and close the display or click UNMATCH & CLOSE to remove the match and change the status to UNMATCHED.

Status: IGNORED

Opening the status of an Ignored entry is identical to an Unmatched entry, except the Ignored option is no longer available. See the options above for Status: UNMATCHED to proceed.