Held Away accounts may be added to have their financial data display on the Client Portal. This is for display and reporting only, no actions can be taken on these accounts from the Client Portal.

Held Away accounts can be added by directly linking to a financial institution or by manually adding asset/liability information or a combination of the two.

This process is completed by the investor on the PLAN or NET WORTH tab of the Client Portal.

Linking Directly to a Financial Institution

Linking to a financial institution will connect data for all accounts held at that institution, including types, details, balances, and transactions.

1. From the PLAN or NET WORTH tab of the Client Portal, select CONTINUE under the Connect your account section.
2. Search for and select the correct financial institution. If it is not listed, assets/liabilities will need to be entered manually as detailed below.
3. You are prompted to log in to the selected financial institution. Once the login is completed, the link is established and account data will be aggregated.

Accounts added in this manner will trigger a service Alert in the Advisor Portal so the Advisor can be made aware and determine if the account should remain a Held Away Account (default) or converted to an Outside Managed Account. See Manage Clients > Overview Tab > Relationship Ribbon for details on switching a held away status.

Manually Adding an Account for Aggregation

To display asset or liability data that cannot be taken directly from a financial institution, add the item manualy.

1. From the PLAN or NET WORTH tab of the Client Portal, click manually add under the Add New Item section.
2. Select Asset or Liability.
3. Enter the remaining data as prompted. The required fields will vary based on the selections made.
4. Click SAVE when complete to add the item to account aggregation.

Any change to the asset value will need to be manually updated.