AdvisorEngine CRM is licensed and operates on a per-user basis. Each Active User requires one license.

To add new Users, either another license must be purchased or a current active User must be deactivated.

To preserve data integrity, Users cannot be deleted.

Checking Licenses

From the User Profiles Grid, you can see the number of licenses your firm has purchased and if any are available. If you need to create a new User and have no free licenses, you can either deactivate an existing User or purchase and additional license.

Managing Active Users

Users are managed from the User Profiles Grid (Settings > User Profiles).

1. Locate a User that you want to activate or deactivate.
2. Click Edit at the end of the User’s row. The User’s profile will open to the Name & Details tab.
3. Click Edit to make changes.
4. Select or clear the Active checkbox as needed.
5. Click Save to commit your changes.

Use the Back to User List link at the top left if you need to return to the User Profiles Grid to make more changes.

Purchasing Additional Licenses

Contact the AdvisorEngine Admin department at 1-866-586-9873 to purchase additional licenses.

Adding New Users

Once you have a free license available, see Adding New Users.