If a User in your firm has become locked out for exceeding five failed password attempts, an Administrative User can unlock the User’s Profile.

1. Navigate to Settings > User Profiles.
2. Locate the affected User and click Edit to open the User Profile.
3. On the Name & Details tab, verify that the Locked out for login attempt failures box is selected. Click Edit.
4. Clear the Locked out for login attempt failures checkbox.
5. Click Save.

The User will now have five more login attempts to enter the correct password before they will be locked again.

Alternatively an Administrative user can navigate to the Password tab of the User Profile and change the User’s password.