Service Monitor Setup: Defining Service Levels
Before diving into defining the components of your Service Monitor, please be sure to review the Service Monitor Setup: Overview to gain an understanding of how each part works together.
- Navigate to Settings > Service Monitor.
- Under Service Levels, click .
- Name the Service Level and if desired, provide a description for the level (the description is purely for your reference, it is not used elsewhere in the CRM).
- Click Add
to confirm the addition.
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