Clients with Fidelity accounts can request a cash transfer through the Client Portal if this feature is enabled. The information of the client request is passed to the advisor through the Wealth Platform, where it is then manually submitted into Wealthscape and marked complete for the client.
The full process is detailed below.
The process is begun from the Client Portal. The following steps describe inititating a cash transfer request from the client perspective:
The Cash Transfer request appears in the Cash Transfer box with a status of Awaiting Advisor Submission.
When a client submits a cash transfer request, a new alert is generated in the Wealth Platform. If a Wealth Platform user is subscribed to the alert type, they will also receive an email.
The alert type generated is “Cash Transfer ready to be submitted to Fidelity”.
Upon receiving the cash transfer alert, the Advisor takes the following steps:
The status on the Workflow tab and on the Client Portal will update to “Submitted”.