Client Portal Management
Client-Led Account Opening (Fidelity)
After a client has completed their Risk Tolerance Questionnaire, been assigned a model, and agreed to their IPS, they can proceed with Account Opening on the Client Portal. The client will enter in all necessary details for the account opening, sign ...
Customizing the Client Portal per User
Once a client exists as an End-Client User, you can edit individual settings for their Client Portal if needed. To make Per-User changes for the Client Portal: Navigate to Run Business > User Management > End-Client Access. Locate the client to edit ...
Creating and Inviting Users to the Client Portal
End-Client access to the Client Portal is automatic for anyone who has gone through the prospect flow and created a profile for themselves. For clients who have had accounts opened through the Advisor-led process, access to the Client Portal must be ...
Client-led Standing Instructions/Cash Transfers (Pershing)
If the feature is enabled in the Client Portal configuration, Clients may request one-time or recurring deposits or withdrawals. The Client fills in all necessary details, eletronically signs the request, and request is automatically submitted to ...
Client Portal Navigation and Features
Once a prospect or client has been registered as a Client Portal user, they can log in to the primary Client Portal interface. The various options and functionalities are described below. Any user in a household with a login has access to the same ...
Linking a Bank Account to the Client Portal
Bank accounts can be linked to a user profile in the client portal for quick access to cash deposit and withdrawal orders from the linked account. Bank accounts can be added as part of the funding or transfer process if available, but can also just ...
Editing an Existing Portfolio in the Client Portal
After a client has completed the risk tolerance questionnaire (RTQ) and been assigned a model, they are able to change their RTQ answers to be assigned a different model for their portfolio if this feature is enabled. Log in to the Client Portal. In ...
Creating a New Portfolio in the Client Portal
If a user of the Client Portal wants to create a new portfolio with a different model, they can begin it from the Client Portal with the following steps: Log in to the Client Portal. Scroll to the bottom of the Overview tab. Click on the CLICK HERE ...
Client Portal Prospect Flow and User Signup
The Client Portal can be used as a welcome for prospects that are not onboarded by an advisor directly. Prospects can be invited to your Client Portal via an invitation link that you can email or post on your website. This link invites the prospect ...
Client-led IRA Contributions/Distributions (Pershing)
After an IRA account has been opened in the Portfolio Manager, a client can submit orders for contributions or distributions from the Client Portal. IRA Contribution/Distribution Start The process is begun from the Client Portal. The following steps ...
Client-led Account Opening (Pershing)
After a client has completed their Risk Tolerance Questionnaire, been assigned a model, and agreed to their IPS, they can proceed with Account Opening on the Client Portal. The client will enter in all necessary details for the account opening, sign ...
Client-led Account Transfers (Pershing)
If the feature is enabled in the Client Portal configuration, Clients may request an Asset transfer into an existing Account in the Portfolio Manager. The Client fills in all necessary details, electronically signs the request, and the request is ...
Client-led Account Opening (Schwab)
After a client has completed their Risk Tolerance Questionnaire, been assigned a model, and agreed to their IPS, they can proceed with Account Opening on the Client Portal. The client will enter in all necessary details for the account opening and ...
Client-led ACH Transfer Requests (Schwab)
If the feature is enabled in the Client Portal configuration, Clients may request one-time or recurring deposits or withdrawals. The Client fills in all necessary details, eletronically signs the request, and the Advisor pushes the information to ...
Client-led Account Transfers (Schwab)
If the feature is enabled in the Client Portal configuration, Clients may request an Asset transfer into an existing Account in the Portfolio Manager. The Client fills in all necessary details, electronically signs the request, and the Advisor pushes ...
Client-led Cash Transfer Request (Fidelity)
Clients with Fidelity accounts can request a cash transfer through the Client Portal if this feature is enabled. Client Request Process The process is begun from the Client Portal. The following steps describe inititating a cash transfer request from ...
Adding Held Away Accounts to the Client Portal (Account Aggregation)
Held Away accounts may be added to have their financial data display on the Client Portal. This is for display and reporting only, no actions can be taken on these accounts from the Client Portal. Held Away accounts can be added by directly linking ...
Benchmarks for Client Portal
Advisors can now expose the same comparative benchmarks they see in their advisor platform to their end-clients through the Client Portal. See Performance Settings in Performance Benchmarks: Administration for details on activating this feature. ...
Changing a Client's Login Email
If a client changes their email address, there are a few places you’ll need to update that for the client in the Platform so they can begin logging into the Client Portal with their new email address. Be sure to complete all the steps below when ...
Generating a New IPS for Portfolio Changes
When clients update or edit their questionnaire on the client portal, a new Investment Policy Statement (IPS) will be generated, which the client is prompted to approve. This feature, if enabled, will require clients to “confirm” their changes before ...
Monitoring Client Portal Activity (Digital Advice)
The Grow Practice > Digital Advice tab is where admins and advisors can monitor the status of the account opening process for end-client users. It is also possible to view the Client Portal from the end-client’s perspective to assist in any way ...
End-Client User Management
The End-Client Access workspace allows you to manage who has access to the Client Portal, create and invite new users, and edit what they can see in their particular portal. To access the End-Client Access workspace, navigate to Run Business > User ...
Setting Up Client Portal FAQs
Client Portal FAQs allow you to post answers to frequent questions clients may have while using the Client Portal. Each FAQ question is assigned a Category for it to appear within on the FAQ Page or Contact Us page. See Client Portal Settings for ...
Setting Up Client Portal Notifications
Notifications appear on the right-hand sidebar of the Client Portal while on the Overview tab. Primary notifications on the Client Portal are automatically provided and controlled by the Portfolio Manager. You may also add and push Secondary ...
Client Portal Settings and Branding
The Client Portal settings page allows you to configure the experience your clients have on your Client Portal. Many of these settings will be established by your Onboarding Engineer in onboarding, but you can always come to this section to make ...